PC Wakeup Limited Terms & Conditions

Definitions

The company: PC Wakeup Limited, 198 St Helen’s Street, Ipswich, Suffolk, IP4 2LH.

The customer: The purchaser of computer services and/or components from PC Wakeup Limited.

Charges

PC Wakeup Limited will quote a price (as stipulated on the company’s price board and/or booking form) for any work undertaken before commencement.

All charges exclude hardware and software where applicable. Should any hardware or software be required, the customer will be notified. No hardware or software will be installed without the customer’s consent.

Payment

Payment by the customer is due upon completion of the job. Full pre-payment is required for orders where we do not hold customer’s equipment as security. The company accepts payment by way of cash, credit and debit cards (Mastercard, Visa, Visa Electron, Switch, Maestro/Solo and American Express). Cheques accepted at the company’s discretion.

PC Wakeup Limited reserves the right to modify the prices from time to time.

Target Completion Date

The customer will be given a target completion date for services and/or repairs. The company will do everything it can to meet the target completion date specified. Occasionally the target completion date may be affected by factors beyond the company’s control and therefore cannot be guaranteed. The company will endeavour to inform the customer if they become aware of an unexpected delay. Unless otherwise stated in writing, the company cannot be held to a completion date.

For servicing jobs only, where no additional work is required, a discount of £5 will be applied if we fail to meet the target completion date. The service discount will not be applied if the target completion date is not met due to not being able to contact the customer. The company reserves the right to the final decision as to whether the service discount is applied.

Collection and Delivery Service

The company offers a collection and delivery service in circumstances where the customer prefers not to deliver/collect from the shop. A preferred collection date and time frame will be agreed at the time of booking and a return delivery date and time frame once the job is complete. A charge for this service is payable at the company’s discretion.

Warranty

New parts carry a 12 month warranty from the company. The manufacturer warranty may extend past this period. Second hand parts carry a 30 day warranty from the company. Receipts are given for all work carried out and are required for any warranty return.

Due to the nature of servicing, no warranty is available on these items.

Data

Excepting as agreed in writing, the company does not accept liability for data and programs that may be held on any machine, or loss or corruption of any data whilst the machine is in the company’s possession. The customer is responsible for ensuring that any data and programs held on the machine which are of an important or sensitive nature is fully backed up before the machine is brought into the shop.

Data Recovery

Whilst every endeavour will be made to ensure full recovery of a customer’s lost or corrupted data, this cannot be guaranteed.

Limit of Liability

The company makes every endeavour to ensure that work undertaken on the customer’s equipment is of the highest standards. However, the company shall accept no liability or responsibility for the operation of equipment, loss of business or damages to associated equipment that might subsequently occur.

Our Right of Cancellation

The company reserves the right to decline service to any customer.

Incorrect Services Requested by Customer

The company cannot be held responsible for the customer placing an order or orders for incorrect services. No refund or replacement will be made in such cases, as it is the customer’s responsibility to ensure the correct service(s) is/are being ordered for their equipment.

Refunds

Due to the nature of servicing, the company is unable to refund the customer for any work undertaken. Refunds may be offered for other items at the company’s discretion. Your statutory rights are not affected.

Confidentiality

The company may contact the customer from time to time to verify contact details and keep the customer informed of our services and/or offers. We will not disclose any personal information to any third parties, including marketing and other organisations. The customer can opt out of this by either contacting the company at any time or ticking the opt out box on the front of the job sheet at time of booking.